Privacy Policy

1. Introduction

GetRid ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy applies to all users of GetRid, including buyers, sellers, and visitors to our website. By using GetRid, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and phone number
• Profile Information: Optional profile photo and bio
• Listing Information: Item descriptions, photos, prices, and pickup locations
• Payment Information: Bank account details for payouts (securely stored)
• Communications: Messages sent through our platform, support inquiries

2.2 Information Collected Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages viewed, features used, time spent on platform, search queries
• Location Data: General location information (city/region) for local listings
• Cookies: We use cookies and similar technologies (see Cookie Policy below)

2.3 Information from Third Parties

If you sign in using third-party authentication (e.g., Google), we receive basic profile information from that service as permitted by your privacy settings.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the GetRid platform
• Create and manage user accounts
• Process transactions and calculate service fees
• Facilitate communication between buyers and sellers
• Send notifications about bids, messages, and account activity
• Respond to support inquiries and provide customer service
• Improve and personalize user experience
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze usage patterns and improve our services

4. How We Share Your Information

4.1 With Other Users

Your public profile, listings, and messages are visible to other users as necessary for the functioning of the marketplace. Sellers can see bidder names and contact information when responding to bids.

4.2 With Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Hosting Services: Cloud infrastructure providers (e.g., Vercel, Firebase)
• Payment Processing: Payment processors for handling payouts (e.g., Stripe)
• Email Services: Email delivery for notifications and communications
• Analytics: Tools to understand platform usage and performance

4.3 For Legal Reasons

We may disclose information if required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of GetRid, our users, or others
• Investigate fraud or security issues

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security audits and monitoring
• Access controls limiting who can access personal data
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

To exercise these rights, contact us at privacy@getrid.co.nz. We will respond within 30 days.

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data retained while account is active
• Deleted Accounts: Most data deleted within 30 days; some retained for legal/fraud prevention
• Transaction Records: Financial records retained for 7 years for tax/legal purposes
• Messages: Retained for 2 years for dispute resolution

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site usage and performance
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit functionality of the platform.

9. Children's Privacy

GetRid is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Users

GetRid operates in New Zealand. If you access our platform from outside New Zealand, your information may be transferred to and processed in New Zealand. By using GetRid, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us: